Privacy Policy

Silent Echoes — last updated July 5, 2026

Silent Echoes ("we," "us," "our") respects your privacy. The people who come to us are often carrying something private and painful, and we take that seriously. This policy explains what we collect, why, and the control you have over it. We keep it in plain language on purpose.

The short version: We collect only what we need to sell you a book and support you. We ship discreetly. We do not sell your personal information. You can ask us to show you, correct, or delete your data at any time.

Who we are

This store is operated by Asoom Storefront LLC, located at 601 Brickell Key Drive, Suite 700, Miami, Florida, 33131, United States of America. For any privacy question, contact us at info@silentechoes.shop.

What we collect

Information you give us when you place an order or contact us:

• Name, email address, and (for print orders) shipping and billing address
• Payment information — processed securely by our payment provider; we do not store your full card details
• Any message or detail you choose to share when you email our support

Information collected automatically when you visit our site:

• Device and browser type, IP address, and general location
• Pages viewed, links clicked, and how you arrived at our site
• Cookies and similar technologies (see "Cookies & tracking" below)

We do not ask for or want sensitive personal details about your family situation to make a purchase. Anything you share with our support team, you share by choice.

How we use it

We use your information only to:

• Process and deliver your order (digital access and/or shipping)
• Send order confirmations, delivery updates, and receipts
• Respond to your questions and provide support
• Send marketing emails if you've opted in — and you can unsubscribe anytime, from any email
• Improve our website and understand which content is helpful
• Prevent fraud and meet our legal obligations

Cookies & tracking (including advertising)

Our site uses cookies and similar technologies to run the store, remember your cart, and measure how our ads and pages perform.

Advertising: We advertise on platforms like Meta/Facebook & Instagram, and we use tools such as the Meta Pixel to understand whether our ads reach the people they're meant for and to measure results. This may involve sharing limited data (like a hashed email or activity on our site) with these platforms. We do this to run our advertising — not to expose your situation to anyone.

You can control cookies through your browser settings, and you can adjust ad preferences directly with Meta / Google.

Who we share it with

We share information only with the service providers who help us run the store, and only as needed:

• Shopify — our e-commerce platform
• Payment processor, e.g., Shopify Payments / PayPal / Stripe — to process payments
• Shipping/fulfillment provider — to deliver print orders (packaged discreetly, with a neutral sender)
• Email provider, e.g., Klaviyo — to send order and (opted-in) marketing emails
• Analytics/advertising platforms, e.g., Meta, Google — as described above

We may also disclose information if required by law, or to protect our rights and the safety of others.

We do not sell your personal information.

Discreet delivery

We know privacy matters here. Print orders ship in plain, unbranded packaging with a neutral sender name. Digital access is delivered privately to your email. Nothing about your order announces what it is.

How long we keep it

We keep your information only as long as needed to fulfill your order, meet legal and accounting obligations, and (if you've opted in) send you emails. You can ask us to delete it sooner — see below.

Your rights and choices

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Correct information that's inaccurate
• Delete your information
• Opt out of marketing emails (unsubscribe link in every email) and of certain data uses
• Request a copy of your data in a portable format

To exercise any of these, email info@silentechoes.shop. We'll respond within the time required by law and will never make you justify the request.

For residents of the EU/UK (GDPR) and California (CCPA/CPRA), these rights apply to you, and we do not sell your personal information or discriminate against you for exercising your rights.

Children

Our store and products are intended for adults. We do not knowingly collect information from anyone under 18.

Security

We use reasonable technical and organizational measures to protect your information. No method of transmission is perfectly secure, but we work to keep your data safe and limit access to it.

Changes to this policy

We may update this policy from time to time. We'll post the new version here with an updated date, and for significant changes we'll take reasonable steps to let you know.

Contact us

Questions, requests, or concerns about your privacy? Email info@silentechoes.shop and a real person will reply.